Tuesday, 12 December 2017

Dementia Friendly Banks?

Over the last few years, a lot of work has been done in Banks to make them Dementia Friendly, but I do wonder if they have now had second thoughts
My wife and I went round lots of North East Branch's of Lloyds Bank doing Dementia Friends training, and we were very proud of their work.
Now things have changed, but not for the best
These days the staff in our local branch,  insist on pushing people to use the machines, rather than speaking to a person at the till.
I confess that I hardly use these machines, unless my wife is there for support, because they confuse me.
I know that I am not alone with this,  because other people have spoken out about it.
It seems that Lloyds are cutting costs by reducing the numbers of staff at the cash tills,  are expecting everyone to use these machines.
However when you see the people queuing up,  it's obvious that many don't feel comfortable using these machines.
In our branch, most of the staff and managers have been changed, but we are lucky in as much as we still have a branch at the moment, because many local branches have been replaced by a mobile bank.
I don't like this at all, because I get very nervous using machines in the first place, but won't use external machines, which are next to a busy bus stop, where other people can watch what you are doing .
I do wonder how many of these new staff really understand that many people with neurological illnesses,  and the elderly etc,  don't cope with technology in first place.
It seems to me that they would be better using the extra tills,  rather than having extra staff on the floor, pushing people towards self service machines
Before this all happened, most of the staff were caring and understanding, now I really wonder
It worries me that many other companies are claiming to be Dementia Friendly, and are doing the courses for the wrong reasons, or are doing the courses but not  actually following through and doing something positive for thise living with dementia

Monday, 11 December 2017

Processing Information in Dementia

Processing information and dementia Life can be very difficult at times when you were trying to process or understand what is happening around you.

I stopped going to meetings etc, because it took so long to understand and process, what was being said.

By the time I understood what had been said, it was too late to answer.

The same thing happens when I'm outside and I meet friends, or colleagues, and sometimes misunderstand  what they have said.

This can be embarrassing, or can cause problems, because they may think that I am being rude .

Many friends and colleagues accept that I have an illness, and take me as I am, and if I make a mistake, they don't take offence, but not everyone is as understanding these days, and far too many, take it the wrong way without thinking or taking onboard my problems.

This is not intended, it's just a fact of life these days, and although upsetting, I have to accept it and move, on hoping that they understood my problem.

However it's not just the spoken word, it also happens with technology, my brain does not cope easily with modern technology.

Many people expect me to cope with games and gadgets on things like Facebook etc, when in fact, I simply don't understand them, and this is frustrating, not just for me, but I guess for others too.

This is also one reason why I don't play board games these days, because I need more time to process things, and people get annoyed and frustrated which does not help me, or them

This is i gather all down to my slow processing due to problems in my brain, although upsetting at times, I have to accept it, hoping that others will allow me time to process the information and answer in my own time.

In this fast moving world, people don't always allow us time to take on board what has been said, or what is happening, and then start to answer themselves, which in many ways is rude and patronising.

There are times when I struggle when I'm shopping, because I need to take on board what is happening around me, and that's not always easy, because people move so fast in all directions and speeds.

This in turn leads to balance problems, because I tend to feel unsteady, or lose my balance if someone walks in front of me, and that can make people assume I am drunk, when it's all down to balance processing the information in front of me.

There are times when this causes problems when I'm at the doctors, because I need to take on board what has been said by the doctor before I answer, but this is why my wife always comes with me, so she can answer questions I may get stuck with,

My wife has said that it may look as if I don't want to answer the questions  myself, when in fact it's all down to my processing speed, or lack of it.

In fact being at the doctors can be very distressing these days, because I have to remember why i am there, and anything that's gone wrong, which is not always easy, especially when it comes to explaining them properly and clearly

Another problem these days, is the fact that I can't answer a simple question straight away, and need time to consider what has been said before I answer.

I know this causes problems at home, and my wife must get very agitated with my lack of response. Simple questions can cause problems at times, and it must upset my wife along with other people

There simply isn't anything I can do about it, I just have to think things through carefully and then answer.

I have been caught out many times, when someone has asked me a question, and I've answered wrongly, simply because I picked the question up the wrong way, I thought it meant something else.

Usually if my wife is there, she will support and correct me, and that in some way does help out, although it's upsetting to know that I've made possibly a bad mistake.

It also annoys me to understand that I occasionally need someone to correct or support me.

Things which used to be simple while I was working, like reading letters and emails, now cause problems, and I usually let my wife read them, before I go anywhere near to answering them, because I sometimes misunderstand what they are about, or what they are asking.

However loud music can also cause extra problems these days due him the fact that I seem to have acute hearing problems.

Shopping is a complete hazard these days, due to the fact that most shops seem to have loud music blasting out all of the time.

It's things like this which make me feel that I am starting to lose control of my life.

Dementia Friendly Banks?

Over the last few years, a lot of work has been done in Banks to make them Dementia Friendly, but I do wonder if they have now had second ...